Frequently Asked Questions

If you have questions about our products, services or website,
there’s a good chance you’ll find the answer right here!

1. What are your rugs made of?

Most are made of polypropylene, but we do offer natural fibre ranges.

2. Do you export?

Yes to southern African Countries, please contact us with regards to your location. We deliver anywhere in South Africa so you can also utilise your own courier company.

3. Where are you located?

We are a proudly South African Online Store. We are based in Pretoria, and ship our gorgeous rugs nationally. We therefore have a digital store, and no physical stock is held. All rugs are imported or bought from local suppliers as required. Our Online store aims to provide customers with the largest online selection of rugs that can be purchased easily and without hassle. With over 7600 designs to date, we are sure you will find something you LOVE. More images are often available, as well as digital options to insert a chosen product into your space. Please contact us for more information.

4. What are your hours?

We are available Monday to Friday from 9:00AM till 5:00PM and work over weekends based on business.

5. Returns Policy

  • First off: Please measure your space carefully before choosing your ideal rug size and shape. Please note that although bigger is almost always better, please ensure your door can still open. Different shapes could also be an option, so please keep this in mind
  • For any RUGS & SUCH original IMPORTED rug, a 60% credit will be passed back to the customer against the amount paid for rug/s in question if they wish to return a rug/s… This credit can be used to purchase something else or can be reimbursed to the customer – conditions below apply
  • For any LOCAL supplier purchases, a 15% handling fee will be retained to cover all courier charges and administrative costs incurred
  • For ANY return to be credited, the rug must be returned undamaged and in it’s original condition
  • Unfortunately, Rugs and Such will not accept any returns for customer purchases after the 7th day from delivery to the customer

    NO returns will be accepted for a custom made rug. Please ensure you choose the correct colour, measure your space correctly and you are satisfied with the final quotation.

Prices are subject to change without notice. All prices, as seen on our website, include all import duties, clearance fees and 15% VAT. A Small local delivery fee will be added for door-to-door deliveries within South Africa. Delivery charges for all Export Orders will be calculated on a case-by-case basis.

Please contact us for more information.  


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