Frequently Asked Questions

If you have questions about our products, services or website,
there’s a good chance you’ll find the answer right here!

1. What are your rugs made of?

Most are made of polypropylene, but we do offer natural fibre ranges.

2. Do you export?

Yes to southern African Countries, please contact us with regards to your location. 

3. Where are you located?

We are an online store but do have promotional stock which can be viewed at our offices based in Johannesburg - please note that this is by
appointment only.

4. What are your hours?

We are available Monday to Friday from 9:00AM till 5:00PM and work over weekends based on business.

5. Returns Policy

  • For any RUGS & SUCH Original Imported Rugs, a 60% Credit is passed back to the Customer if they wish to return a rug…  This Credit can be used to purchase something else or can be reimbursed to the Customer
  • For any Local Supplier Purchases, a 15% handling fee will be retained to cover al courier charges and administrative costs incurred
  • For BOTH CASES: This is based on the rug being returned in its original condition….

Prices are subject to change without notice.

Please contact us for more information.  


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