Frequently Asked Questions
If you have questions about our products, services or website,
there’s a good chance you’ll find the answer right here!
3. Where are you located?
We are a proudly South African Online Store. We are based in Pretoria, and ship our gorgeous rugs nationally. We therefore have a digital store, and no physical stock is held. All rugs are imported or bought from local suppliers as required. Our Online store aims to provide customers with the largest online selection of rugs that can be purchased easily and without hassle. With over 7600 designs to date, we are sure you will find something you LOVE. More images are often available, as well as digital options to insert a chosen product into your space. Please contact us for more information.
4. What are your hours?
We are available Monday to Friday from 9:00AM till 5:00PM and work over weekends based on business.
5. Returns Policy
NO returns will be accepted for a custom made rug. Please ensure you choose the correct colour, measure your space correctly and you are satisfied with the final quotation.
Prices are subject to change without notice. All prices, as seen on our website, include all import duties, clearance fees and 15% VAT. A Small local delivery fee will be added for door-to-door deliveries within South Africa. Delivery charges for all Export Orders will be calculated on a case-by-case basis.
Please contact us for more information.